SERVICE COORDINATOR
New Tec, Inc. is searching for a Service Coordinator for our Sioux Center, IA location. This individual will be communicating with customers on ensuring the timeliness of equipment maintenance. The focus of this position is to streamline communication, prioritizing efficiency and response time to our customers. This includes calling customers with upcoming preventative maintenance, effectively communicating internally with the service team, and managing the warranty process.
New Tec, Inc. is a leading provider of Material Handling Equipment, representing two of the top three brands in the world, Unicarriers and Linde. We provide Construction Equipment for industry leaders, including Skyjack, Genie, JLG, and Bil-Jax. We also offer full replacement parts along with service and repair both in-field and in-house.
Primary Responsibilities
- Manage incoming service calls, listen to customers, and determine next steps.
- Calling customers with upcoming preventative maintenance (PM), creating repair orders for the PM, and communicating with the service department to schedule.
- Act as a back-up for scheduling service technicians as needed.
- Facilitated loaners for customers.
- Monitor telematics daily and communicate necessary action items.
- Review and file warranty claims for all vendors.
- Review active service bulletins from vendors; ensure the work is completed and the claim is filed through the warranty process.
Successful candidates will be highly self-motivated with a drive to provide customer satisfaction unparalleled in our industry. An ability to confidently represent these types of products and services will benefit a person working in the service of material handling and construction equipment. If you are a dedicated employee with a desire to develop and maintain the ever-growing customer base of a progressive company, we encourage you to apply.
This is a full-time position that offers a competitive wage and a great benefits package that includes health, dental, vision, and life insurance, retirement plan with company match, flexible spending, short-term disability insurance, activity membership reimbursement, cell phone allowance, generous paid time off, and holiday time off with pay.